QUESTION FROM Mike

My gas fireplace pilot light stays on but the switch when on doesn't ignite the main fire,what happened?

ANSWER FROM POLICY-Wizard™

Dear Mike:

The possible reasons why your pilot could be working but your main fire will not ignite, are:

1) If your fireplace has a thermostat, the thermostat could be defective, or set at a temperature that is lower than the current temperature in the room.

2) Your fireplace door could have a switch that must be in the closed position to operate, and if the door isn't fitting snugly, or if the switch is faulty, then this could be keeping the gas turned off to your logs.

3) There could be a loose wire somewhere in your system.

4) The pilot light sensor may not be reading the pilot light properly.

5) You could have a high limit on your vent pipe, which is there for safety reasons, and there could be a problem with it.

With the exception of possibly the door, the other items are fairly complicated to diagnose and correct, and we would suggest that you have a trained professional inspect your unit.

And if you smell gas at all, we suggest that you IMMEDIATELY turn off your fireplace, and open a window to air out your room. And you should contact a trained professional.

Hope this is helpful.
Home-Wizard.com

QUESTION FROM LeeAnn Martin

When we turn the switch on, on our gas fireplace the fireplace does not ignite. The piolit light is on but the gas logs are not buring. The damper is also open. What could be the problem.

ANSWER FROM POLICY-Wizard™

Dear LeeAnn:

The possible reasons that the pilot light is on with your gas fireplace, but the fireplace is not burning can include:

1) If your fireplace has a thermostat, the thermostat could be defective, or set at a temperature that is lower than the current temperature in the room.

2) Your fireplace door could have a switch that must be in the closed position to operate, and if the door isn't fitting snugly, or if the switch is faulty, then this could be keeping the gas turned off to your logs.

3) There could be a loose wire somewhere in your system.

4) The pilot light sensor may not be reading the pilot light properly.

5) You could have a high limit on your vent pipe, which is there for safety reasons, and there could be a problem with it.

With the exception of possibly the door, the other items are fairly complicated to diagnose and correct, and we would suggest that you have a trained professional inspect your unit.

And if you smell gas at all, we suggest that you immediately turn off your fireplace, and open a window to air out your room. And you should contact a trained professional.

Hope this is helpful.
Home-Wizard.com

QUESTION FROM robin edghill

I have a NVC36RN majestic fireplace. the pilot light is on but the logs don't light up when switched to on. I had a local service man come out and he said it was a bad gas valve. he said the that it would cost $800.00 to repair it. is this repair amount sound reseanable to you?

ANSWER FROM POLICY-Wizard™

Dear Robin:

Without having inspected and examined your gas fireplace and piping situation myself, and seeing what is involved in replacing your particular gas valve and other items that may have been included in this service person's quote, it is very difficult to comment on whether $800 is reasonable or not.

I would suggest that you contact at least one other local service person who is qualified to work on a Majestic brand gas fireplace, and have them come out and inspect your fireplace and to provide comparison quotes. They can also help confirm that it is actually the gas valve that is causing your problem.

Hope this is helpful.
Home-Wizard.com